I'm Dr. Jeremy Lim BSc, MBBS.
Medical Doctor & Lifestyle Medicine Physician.

See us from the comfort & privacy of your own home with virtual consults.

Or consult Dr Lim in-person at the
National Institute of Integrative Medicine (NIIM) Clinic

We are Team W

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Mission & Vision

1. Ease the suffering of patients through ethical medical practice and harm reduction principles.
2. Advocate for improved health literacy and a preventative approach to healthcare through lifestyle medicine.
3. Increase accessibility to patients across Australia for an Integrative & Holistic approach to medical care.
4. Explore innovative methods in health technology to solve societal health problems.

Broaden & Build

Our practice focuses on treating the patient as a whole being, not just their medical issue. We focus on the patient's strengths, goals, and engagement. We work towards balance & betterment.

Dr Lim - Principal & Owner
AHPRA ID: Med0002230804

Credentials & Certifications

Dr Jeremy Lim is registered as a medical practitioner with the Australian Health Practitioner Regulation Agency. He is a board certified Lifestyle Medicine Physician with the Australasian Society of Lifestyle Medicine (ASLM) and the International Board of Lifestyle Medicine (IBLM). Dr Lim is a member of the Australian & New Zealand College of Cannabinoid Practitioners (ANZCCP) and a member of the Australian Medicinal Cannabis Association (AMCA). Dr Lim is also SCOPE certified with the World Obesity Foundation. Prior to this, Dr Lim worked 6 years in tertiary hospitals within the Australian Medicare system. He graduated with his Medical degree in 2018 (MBBS Hon, Monash University), and a Bachelors of Science in Biochemistry in 2014 (BSc Hon, University of Alberta). Dr Lim is currently working toward fellowship recognition with ASLM and is also undertaking in-depth personal study in the areas of botanical medicine and nutritional & environmental medicine.

Declarations

Whole Being Medical & Dr Jeremy Lim are not incentivized to prescribe any specific therapeutic goods over another nor are we incentivized by pharmacies to send them scripts. We recommend patients dispense their medication through trusted pharmacies for ease of access to medication stock information and pharmacists dedicated to providing patient-centred care.

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Email us (preferred)

Send to:
[email protected]

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Message

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Mail us

PO 189, Dingley Village, VIC 3172

Get in touch

Please note:
If this is a medical emergency, please instead call 000 to get urgent medical help. WBM does not provide acute medical care. Patients generally consult us about long-term diagnoses.Additionally, We do not amend treatment plans or repeat prescriptions without direct consultation.
If this is in relation to your treatment, please book an appointment to discuss with Dr Lim.

Updated 13/04/25

Whole Being Medical (WBM) Privacy Policy

Introduction
Whole Being Medical (WBM) is committed to protecting the privacy of our patients' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs), the Privacy Act 1988 (Cth), and other relevant privacy laws (e.g., Health Records Act 2001 (Vic)). This policy may be amended from time to time, and any changes will be updated on the WBM website.WBM assurance for Privacy Policy is closely integrated to Privacy Policy implementation of all the IT interfaces that we engaged in order to provide this service. Whilst WBM cannot be responsible for the Privacy Policy of the services we utilize, we will do our best, with a continuous improvement philosophy to protect the privacy of our clients and partners. Details of the other IT interfaces are listed below in various segments.

What is Personal Information and Sensitive Information?

• Personal information: Information or an opinion regarding a patient , or an individual who is reasonably identifiable. Examples include your name, address, phone number, and email address.
• Sensitive information: A subset of personal information that is considered more sensitive, such as health information, racial or ethnic origin, political opinions, or religious beliefs.
Unless otherwise specified, any reference to "personal information" in this policy includes both personal information and sensitive information.What Personal Information Do We Collect?WBM collects personal information that is reasonably necessary for us to provide our services to patients. This may include:
• Personal details: Name, date of birth, contact information (address, phone number, email address), gender.
• Health information: Medical history, current medications, allergies, family history of certain medical conditions, and other relevant health information.
• Billing information: Payment details, Medicare number, private health insurance details.
• Website usage data: Information about how patients use our website, including your IP address, browser type, and pages visited.
We will only collect sensitive information, such as health information, with the patient’s explicit consent.

How Do We Collect Personal Information?

We collect personal information in several ways, including:
• Directly from you: Through patient intake forms, consultations, email, phone contact, and other interactions.
• From your healthcare providers: With your consent, we may obtain information from your other healthcare providers.
• From third-party sources: With your consent, we may collect information from other sources, such as laboratories or specialists.
• Through our website: We may collect information about how you use our website, including your IP address, browser type, and pages visited. This is done through the use of cookies and similar technologies.
• From WBM partners: This includes pharmacy partners who assist with dispensing medication.Use of Cookies and Analytics
WBM uses cookies and similar technologies on our website to collect information about how you use our site. This information helps us improve our website and services. You can adjust your browser settings to control cookies.

How Do We Use Your Personal Information?

We use your personal information to:
• Provide healthcare services to you: This includes diagnosis, treatment, and ongoing care.
• Process payments and claims: We use your billing information to process payments and claims with Medicare and private health insurers.
• Communicate with you: We may contact you about your appointments, treatment plans, and other healthcare matters.
• Improve our website and services: We may use aggregated and de-identified data to analyse website usage and improve our services.
• Comply with legal and regulatory obligations: We may be required to disclose your personal information to government agencies or other authorities as required by law.
• Direct marketing: With your consent, we may send you communications about medical conditions, clinical trials, research, events, products, and services that we consider may be of interest to you.You can opt out of these communications at any time.
• Facilitate Business Operations: We may use overseas virtual assistants to assist with administrative tasks, which may involve the transfer of your personal information overseas.

When Do We Disclose Your Personal Information?

We may disclose your personal information to:
• Other healthcare providers: With your consent, we may share your information with other healthcare providers involved in your care.
• Third-party service providers: We engage third-party service providers (e.g., Halaxy, IT providers, payment processors) to assist us in providing our services. These providers may be located overseas and may have access to your personal information. We take reasonable steps to ensure that these providers are contractually obligated to protect your privacy in accordance with Australian privacy laws.
• Government agencies or other authorities: We may disclose your information where required or authorised by law.
We will not disclose your personal information to any other third party without your consent, unless permitted or required by law.Overseas Disclosure
We may transfer your personal information to overseas virtual assistants, if it is necessary for the provision of our services or to facilitate our business operations. We will take reasonable steps to ensure that your personal information is protected in accordance with Australian privacy laws when it is transferred overseas.

Patient Communication

Given the remote nature of WBM's telehealth services, treatment plans and communications may be shared with you through securely encrypted email to protect your health information.While WBM takes significant measures to safeguard your privacy in accordance with applicable regulations, it's important to acknowledge that inherent security risks exist with any internet-based communication.Please do not hesitate to contact us if you have any questions or concerns regarding the privacy and security of your Personal Health Information.

Storage and Security of Personal Information

Your personal information is primarily stored on Halaxy- a secure, Australian-based online platform for healthcare providers. Halaxy employs robust security measures to protect your data, more information can be found at this Halaxy link. You can find their privacy policy at this Halaxy Link. We also take additional reasonable steps to protect your information, such as using double factor authentication for access to utilized services & platforms.Please note, the internet is not in itself a secure environment and WBM cannot give an absolute assurance that your personal information or health information will be secure at all times. Transmission of personal information or health information over the internet is at your own risk and you should only enter, or instruct the entering of, personal information or health information within a secure environment.Access and Correction of Personal Information
You have the right to request access to and correction of your personal information. Please contact us using the details below to make a request.Complaints
If you have a complaint about our handling of your personal information, please contact us. We will investigate your complaint and respond in a timely manner. If you are unsatisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).Contact Us
Whole Being Medical
[email protected]

Complaints & Concerns

If you have a complaint about our handling of your personal information, please contact us. We will investigate your complaint and respond in a timely manner. We will discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner. If you are unsatisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).Contact Us
[email protected]
PO box 189, Dingley Village, VIC 3172

Flyer codes

Any codes produced will only last a maximum of THREE months from release.
Codes are only applicable for Initial consults with WBM. For codes to apply, patients have to fill the intake form prior to the consult.

Updated 13/04/25

Whole Being Medical (WBM) Terms and Conditions of Use

Between Dr. Jeremy Lim trading as Whole Being Medical and the Patient (the party that books an Appointment, or uses our Website, or uses our Services via Halaxy) (“The Patient” / “You”)Welcome to the Whole Being Medical website. These Terms of Use ("Terms"), along with our Privacy Policy, govern your access to and use of our website and services. By using our website or services, you agree to these Terms.

Fees

Consultation fees will always correspond to the fees listed on the WBM Website. Medicare Rebates do not apply to WBM consultation fees. A 20% non-refundable booking fee is paid upfront. The remaining cost of the consultation fee will be direct debited via Halaxy automatically at the end of the consultation. I understand that Halaxy also charges a 3% processing fee to the patient.

Cancellations

Appointments must be rescheduled or cancelled at least 24 hours in advance. Failure to do so will result in a "Did Not Attend" penalty fee of $30 on top of the non-refundable booking fee.

Conduct

Patients agree to conduct themselves in a respectful and responsible manner towards the WBM staff and Dr Lim. Patients are responsible for following any treatment plans or recommendations provided by the clinic. WBM reserves the right to decline further care and refer a patient to a different practitioner if they do not conduct their treatment respectfully and responsibly.

Patient Responsibilities

If you decide to work with us as a patient - You have the responsibility to:
- Provide accurate information about present complaints, past illnesses, medications, allergies, and other matters relating to your health.
- Report unexpected changes to Dr Lim or your GP.
- Be considerate to all Whole Being staff.
- Accept any consequences of your actions if you do not comply with our rules and our practitioner's instructions.

Communication

We will generally only contact you if you have contacted us first or to respond to your requests.
We will not publish, share, or sell your personal or contact information without your written consent.
We use a patient management system (Halaxy) to communicate, book consults, and provide treatment direction. You may opt-out of receiving some or all communications from us at any time using the unsubscribe function.Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or security of these websites.

Intellectual property

Unless stated otherwise, all content on our website and our communications (emails), including text, graphics, logos, and software, is our property or the property of our content suppliers and is protected by Australian and international copyright laws.You may not modify, reproduce, distribute, or republish any content from our website without our express written consent.We also retain all rights in relation to any online documents and forms completed and other information submitted by you and you assign any rights you may have in those materials to us. You agree that we can use and adapt any ideas, concepts, techniques, words or images contained in any of those materials for any purpose and without restriction or compensation.

When using our website & services

You agree to:
• Use our website and services only for lawful purposes.
• Provide accurate and up-to-date information when using our services.
• Safeguard any personal or confidential information you access through our website or services.
• Comply with any policies or procedures we notify you of.You agree not to:
• Use our website or services for any unlawful purpose.
• Attempt to damage, disable, or impair our website or services.
• Use any automated means to access our website or services.
• Access information or use services relating to another person without authorization.
• Transmit any harmful, offensive, or unlawful content.Liability
We make no warranties or representations about the accuracy or completeness of the content on our website and communications.
To the extent permitted by law, we are not liable for any damages arising from your use of our website or services.
You agree to indemnify and hold us harmless from any claims, losses, or damages arising from your breach of these Terms or your use of our website or services.

Governance and updates

These Terms are governed by the laws of Victoria, Australia.
Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of Victoria, Australia.
We may update these Terms at any time. Your continued use of our website or services after any changes signifies your acceptance of the updated Terms.Contact Us
If you have any questions about these Terms, please contact us at [email protected]By using our website or services, you acknowledge that you have read, understood, and agreed to these Terms of Use.